Privacy Policy

At Silva Bite, we respect your privacy and are committed to protecting the personal details you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you browse our single-origin collections, interact with our sensory guides, or secure our handcrafted slabs.

1. Information We Collect

To deliver our bespoke concierge services and premium chocolate offerings, we collect the following types of information:

• Identity & Contact Details: Name, shipping address, billing address, phone number, and email address when purchasing slabs or contacting our concierge.
• Transactional Details: Records of the specific collections, cacao percentages, and single-origin slabs you have acquired.
• Sensory Preferences: Flavor preferences and tasting profile feedback submitted through our tasting notes portal to customize future curation recommendations.
• Technical Data: IP address, browser type, and navigation paths used during your visit to optimize our digital gallery experience.

2. How We Use Your Data

Your details are used strictly to provide a seamless and premium experience. Specifically, we utilize your data to:

• Process transactions and deliver handcrafted micro-lot packages securely to your doorstep.
• Maintain and curate your personal profile, including notes from our sensory guide.
• Provide direct and high-touch support through our dedicated concierge lines.
• Analyze web traffic to refine the responsiveness and aesthetic visual fidelity of our storefront.

3. Data Security and Artisanal Integrity

Just as we treat our volcanic single-origin beans with care, we treat your information with absolute security. We implement standard encryption systems and access controls to prevent unauthorized modification, disclosure, or distribution of your personal data. We never sell, lease, or rent your database information to third-party brokers.

4. Cookies and Analytical Tracking

We use functional and analytical cookies to remember your sensory tasting settings and to keep your cart selections saved. You can choose to disable cookies through your browser settings, though doing so may prevent certain interactive properties of the website from loading correctly.

5. Your Legal Rights

Depending on your location, you may have the right to request access to the personal data we store, ask for corrections, or request complete removal from our archives. To initiate a query regarding your records, please contact our concierge team.